For most claims, starting the process online is the recommended option. Start by reporting your claim online through My Account or on-the-go with our mobile app. If you're unable to report a claim digitally, please contact us via phone or live chat.

Have your policy number ready. You will be asked a few questions about the situation and prompted to provide supporting documentation such as police reports or receipts, if applicable.

If you’ve been in an accident, you can report your claim once you’re safe and have called the authorities. You do not need to wait for a police report. Do not make any repairs to your vehicle until we’ve had an opportunity to inspect the damage. If you’ve had damage to your property, avoid moving anything if possible until you’ve reported your claim and an adjuster reviews the damage. If you must move something to prevent further damage or injury, be sure to take photos.

You can check the status of your claim any time in the Claim Dashboard located within My Account online or in the NYCM Insurance Mobile App. If you need to make changes to your claim, you can request assistance through My Account or by calling a representative at 800-234-6926.

We recommend claims be paid electronically to expedite your payment. If we cannot pay your claim electronically, you will receive a paper check by mail.

Your coverage depends on your policy. A coverage guide for homeowner policies can be found on our website. For policy specifics, reach out to your insurance agent.

You will need to provide as many details as possible about what happened, your home inventory list, if you have one and any receipts and/or photos you may have.

You can download our home contents inventory worksheet on our website. Filling this out before a claim will help save you time after a loss. When you report a claim, you will need to submit a list of all your belongings that were damaged or lost.

Wright Flood claims can be reported to the flood agent listed on your declaration page or you may report it directly online . Please be sure to include your policy number and contact information where you can be reached.

We can’t say for sure until we know the details of your claim. Many homeowners policies do include damage to the property of others. For policy specifics, reach out to your insurance agent.